Frequently Asked Questions

1. What materials are used in your jewelry?
Our collections are crafted from the finest materials, including high-quality metals and exceptional gemstones. Each piece is designed to reflect timeless elegance and superior craftsmanship.

2. How can I determine my ring size?
You can visit any local jeweler to have your finger professionally measured. Alternatively, refer to our online sizing guide for helpful tips on finding your perfect fit.

3. Do you offer customization services?
Yes, we provide bespoke services to create unique, personalized jewelry tailored to your preferences. Contact our team for more details on custom designs.

4. How do I care for my jewelry?
To maintain its brilliance, store your jewelry in a soft pouch and avoid exposure to harsh chemicals. Clean it gently with a soft cloth and, if needed, a mild jewelry cleaner.

5. What is your return policy?
We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. Please refer to our return policy for full details.

6. Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and fees vary depending on the destination.

7. How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking information.

8. Are your diamonds ethically sourced?
We are committed to responsible sourcing and only work with suppliers who adhere to strict ethical standards.

9. Can I visit a showroom to view your collections?
Our jewelry is available at select luxury retailers. For more information, please visit our website.

10. How do I contact customer service?
For any inquiries, please reach out through the contact form on our website.

For more details, visit ExtraordinaryJewellery.com.