Delivery & Returns

Delivery

We strive to ensure your order is processed and delivered in a timely manner. All items are carefully inspected before dispatch to guarantee the highest quality.

Delivery times may vary depending on the product availability and your location. You will receive a confirmation email with tracking information once your order has been shipped.

Please note that delivery may be subject to delays due to unforeseen circumstances, such as customs processing or logistical issues.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt.

To be eligible for a return, items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.

How to Return an Item

1. Contact our customer service team to initiate a return.
2. Pack the item securely in its original packaging.
3. Ship the item back to us using a tracked delivery service.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

For further assistance, please visit extraordinaryjewellery.com.